I talked to Diana who was very efficient in helping me make a decision. She was patient, as this was my first wig purchase, I had a lot of questions. She emailed over & over & spent, literally hours talking to me via chat so I could make an informed decision. I literally received the wig in two days!! I purchased this wig in color #1b, 12" (which is a great length - probably BSL), full lace with silk top cap construction #5, silk & lace color medium brown (if I order again, I'll get light brown because the lace & silk are darker than my pale scalp), baby hairs, cap size average (which I should have ordered petite because it is rather big - I fixed that by gather the excess toward the back/middle & stitching it). It's super perfect, matching my hair texture so well that my husband thought I had blown my hair out! I wore it to church the next evening & there were literally 6 people standing around me, thinking I'd straightened my hair! They examined the scalp (silk top) & the texture & even after I said it wasn't my hair, one lady didn't believe me! The hair doesn't really shed a lot (about as much as healthy hair would I guess - probably even less) & it does not tangle! I'm truly in love with it & the customer service I received. I don't need to look any further, should I decide to purchase another one! My only regret is that I didn't order sooner!