First off, let me start by saying that Amy provided excellent customer service. She was extremely patient and knowledgeable throughout the wig purchasing process. The information she provided me with helped me to make a well-informed decision when deciding which wig to buy. The texture of this hair is awesome and truly resembles African-American hair after it has been blow dried or slightly relaxed; you know, the way it looks after a fresh wash and set. The only reason that I am not giving it five stars is because the wig cap is a bit too big for my head and I ordered a small. Perhaps if I ordered a custom-sized wig, it would fit better. This is not the company’s fault as they clearly give the measurements for the cap sizes. Overall, a great buy. Just be sure to pay for EVERY SINGLE DETAIL when ordering. Thanks Amy!